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Client’s Statement Of Service
As a client you can expect the following service from Weston & North Somerset DIAL
= Accurate/unbiased information
= Unbiased advice
= Support along with a friendly and comfortable service
= Accessible premises
= Adjustable seating
= A drop-in service-plus hands-on-service, which provides assistance to complete forms (Eg DLA Attendance Allowance)
= Material will be obtained for you in many different languages or different forms, i.e tape or Braille
= Continued support until Benefit awarded
= Polite and helpful telephone answering
= Response to telephone calls within 5 working days
= Home-visiting. If it is not possible for you to get to us we will visit you
= The majority of volunteers working in the office will all have a disability
= Your written permission will be requested to contact other agencies on your behalf if your identity has to be disclosed
= All clients will be treated with a non-judgemental and unbiased manner and our volunteers do their best to make you feel at ease
= Our service is free to all individuals
= All volunteers adhere to a confidently policy
= We will ask you to assist in monitoring our service
= Privacy if requested
= You may answer monitoring forms at anytime to suit you
= Drop-in centre is open on Tuesday and Thursday
Wednesday and Friday
= Affiliated to DIAL
= Form filling - please by appointment
= When we are closed there is an answering machine service
= Accessible toilet
= Toys for young children as well as children seating
= Light refreshments, tea/coffee
Weston & North Somerset DIAL is affiliated with DIAL
bravenet.com